Fun with Comcast Live Chat

My Comcast phone service went dead. I got on a live chat with a Comcast rep.
Why not have a little fun with the problem? First I chatted with George but the chat went dead and then I restarted a new browser and got Mohammad

Jeff_(Thu Nov 12 2009 14:43:19 GMT-0600 (CST))>

and I have a dial tone

Jeff_(Thu Nov 12 2009 14:43:47 GMT-0600 (CST))>

7 solid and one blinking Link, right?

Mohammad(Thu Nov 12 2009 15:41:54 GMT-0600 (CST))>


Mohammad(Thu Nov 12 2009 15:42:01 GMT-0600 (CST))>


Jeff_(Thu Nov 12 2009 14:43:57 GMT-0600 (CST))>

and when I have the phone on, it should blink

Jeff_(Thu Nov 12 2009 14:44:32 GMT-0600 (CST))>

yes, maybe just needed a reset? did you or george who I was on with before send a signal or test restart to do that?

Mohammad(Thu Nov 12 2009 15:42:37 GMT-0600 (CST))>


Jeff_(Thu Nov 12 2009 14:45:13 GMT-0600 (CST))>

ok, thanks. guess I am good to go.

Mohammad(Thu Nov 12 2009 15:43:22 GMT-0600 (CST))>

i didnt do it

Mohammad(Thu Nov 12 2009 15:43:28 GMT-0600 (CST))>

george might do it

Mohammad(Thu Nov 12 2009 15:43:34 GMT-0600 (CST))>

thats why its working

Mohammad(Thu Nov 12 2009 15:43:38 GMT-0600 (CST))>

Is there anything else i can assist you with?

Jeff_(Thu Nov 12 2009 14:45:45 GMT-0600 (CST))>

give george my best. and thanks.

Mohammad(Thu Nov 12 2009 15:43:58 GMT-0600 (CST))>


Mohammad(Thu Nov 12 2009 15:43:59 GMT-0600 (CST))>

I am glad i was able to resolve this issue for you.To assist us in improving our level of service,please
participate in our short survey, by clicking on :End chat Session” button.

Mohammad(Thu Nov 12 2009 15:44:01 GMT-0600 (CST))>

Thank You.

Mohammad(Thu Nov 12 2009 15:44:08 GMT-0600 (CST))>

have a blast day

Jeff_(Thu Nov 12 2009 14:46:20 GMT-0600 (CST))>

blast day?

Mohammad(Thu Nov 12 2009 15:45:08 GMT-0600 (CST))>

great day

Mohammad(Thu Nov 12 2009 15:45:32 GMT-0600 (CST))>

sorry spell mistake

Jeff_(Thu Nov 12 2009 14:47:30 GMT-0600 (CST))>

you, too. and have a blast, why not. enjoy.

Mohammad(Thu Nov 12 2009 15:45:45 GMT-0600 (CST))>


Jeff_(Thu Nov 12 2009 14:48:07 GMT-0600 (CST))>

I am going to have a great blast day now that my phone works again.

Mohammad(Thu Nov 12 2009 15:48:45 GMT-0600 (CST))>


Mohammad(Thu Nov 12 2009 15:48:47 GMT-0600 (CST))>

Thank You.

Mohammad(Thu Nov 12 2009 15:48:47 GMT-0600 (CST))>

Thank You.

NOTE: At this point I thought we were done. I started writing this blog post. But then a couple minutes later, maybe 5? This popped up:

Mohammad(Thu Nov 12 2009 15:50:56 GMT-0600 (CST))>

helo is all fine now

Mohammad(Thu Nov 12 2009 15:52:10 GMT-0600 (CST))>

Analyst has closed chat and left the room

analyst Mohammad has left room

NOTE: At this point I was testing the phone by calling R and having a laugh about the whole thing and then wanted to see how long I could keep chatting with Mo. But he was gone and missed this from me:

Oh yes, I didn’t know you still wanted to chat. What’s up? Just testing my line…



Filed under Take a Chance

2 responses to “Fun with Comcast Live Chat

  1. ComcastMark

    I am sorry for your recent experience with our chat representative.

    I am glad that you are now backup and running. Let me know if you need further assistance.


    Mark Casem
    Comcast Customer Connect
    National Customer Operations

  2. Katie

    Oh my! They really listen! Have a blast day.

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