Fun with Comcast Live Chat

My Comcast phone service went dead. I got on a live chat with a Comcast rep.
Why not have a little fun with the problem? First I chatted with George but the chat went dead and then I restarted a new browser and got Mohammad

Jeff_(Thu Nov 12 2009 14:43:19 GMT-0600 (CST))>

and I have a dial tone

Jeff_(Thu Nov 12 2009 14:43:47 GMT-0600 (CST))>

7 solid and one blinking Link, right?

Mohammad(Thu Nov 12 2009 15:41:54 GMT-0600 (CST))>

great

Mohammad(Thu Nov 12 2009 15:42:01 GMT-0600 (CST))>

yes

Jeff_(Thu Nov 12 2009 14:43:57 GMT-0600 (CST))>

and when I have the phone on, it should blink

Jeff_(Thu Nov 12 2009 14:44:32 GMT-0600 (CST))>

yes, maybe just needed a reset? did you or george who I was on with before send a signal or test restart to do that?

Mohammad(Thu Nov 12 2009 15:42:37 GMT-0600 (CST))>

yes

Jeff_(Thu Nov 12 2009 14:45:13 GMT-0600 (CST))>

ok, thanks. guess I am good to go.

Mohammad(Thu Nov 12 2009 15:43:22 GMT-0600 (CST))>

i didnt do it

Mohammad(Thu Nov 12 2009 15:43:28 GMT-0600 (CST))>

george might do it

Mohammad(Thu Nov 12 2009 15:43:34 GMT-0600 (CST))>

thats why its working

Mohammad(Thu Nov 12 2009 15:43:38 GMT-0600 (CST))>

Is there anything else i can assist you with?

Jeff_(Thu Nov 12 2009 14:45:45 GMT-0600 (CST))>

give george my best. and thanks.

Mohammad(Thu Nov 12 2009 15:43:58 GMT-0600 (CST))>

allright

Mohammad(Thu Nov 12 2009 15:43:59 GMT-0600 (CST))>

I am glad i was able to resolve this issue for you.To assist us in improving our level of service,please
participate in our short survey, by clicking on :End chat Session” button.

Mohammad(Thu Nov 12 2009 15:44:01 GMT-0600 (CST))>

Thank You.

Mohammad(Thu Nov 12 2009 15:44:08 GMT-0600 (CST))>

have a blast day

Jeff_(Thu Nov 12 2009 14:46:20 GMT-0600 (CST))>

blast day?

Mohammad(Thu Nov 12 2009 15:45:08 GMT-0600 (CST))>

great day

Mohammad(Thu Nov 12 2009 15:45:32 GMT-0600 (CST))>

sorry spell mistake

Jeff_(Thu Nov 12 2009 14:47:30 GMT-0600 (CST))>

you, too. and have a blast, why not. enjoy.

Mohammad(Thu Nov 12 2009 15:45:45 GMT-0600 (CST))>

sure

Jeff_(Thu Nov 12 2009 14:48:07 GMT-0600 (CST))>

I am going to have a great blast day now that my phone works again.

Mohammad(Thu Nov 12 2009 15:48:45 GMT-0600 (CST))>

ty.

Mohammad(Thu Nov 12 2009 15:48:47 GMT-0600 (CST))>

Thank You.

Mohammad(Thu Nov 12 2009 15:48:47 GMT-0600 (CST))>

Thank You.

NOTE: At this point I thought we were done. I started writing this blog post. But then a couple minutes later, maybe 5? This popped up:

Mohammad(Thu Nov 12 2009 15:50:56 GMT-0600 (CST))>

helo is all fine now

Mohammad(Thu Nov 12 2009 15:52:10 GMT-0600 (CST))>

Analyst has closed chat and left the room

analyst Mohammad has left room

NOTE: At this point I was testing the phone by calling R and having a laugh about the whole thing and then wanted to see how long I could keep chatting with Mo. But he was gone and missed this from me:

Jeff
Oh yes, I didn’t know you still wanted to chat. What’s up? Just testing my line…

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2 Comments

Filed under Take a Chance

2 responses to “Fun with Comcast Live Chat

  1. ComcastMark

    I am sorry for your recent experience with our chat representative.

    I am glad that you are now backup and running. Let me know if you need further assistance.

    Regards,

    Mark Casem
    Comcast Customer Connect
    National Customer Operations
    We_Can_Help@cable.comcast.com

  2. Katie

    Oh my! They really listen! Have a blast day.

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